CTIE

Job start

02/05/2019

current job

working for
1 year(s) - 3 month(s) - 8 day(s)

Employed as :

Support Technician

Location :

Luxembourg

Country :

Luxembourg

Job Description :

Tasks

  • Analyze and resolve user problems
  • Project Management

 

Projects

  • YouWipe
  • Documentation

 

Required skills

  • Office 365/2016/2019
  • User handling
  • Windows 10
  • Exchange
  • assyst / ServiceNow Ticketing Tools

 

 

Vesperia

Job start

15/08/2018

Job end

14/04/2019

working period

7 month(s) - 30 day(s)

Employed as :

System engineer

Location :

Sandweiler

Country :

Luxembourg

Job Description :

Mission 2 @ STATEC Kirchberg

17/12/2018 - 14/04/2019

Tasks

  • Exchange of nearly 300 PC
    • install preconfigured Windows 10 image (including BIOS update and profile loading)
    • update internal hardware database (own, specific database - as the database is connected to the install process this has to be done directly)
    • attribute the software packages and user from the old to the new PC (in the same own system than the CMDB)
    • deliver the PC with manual copy of the data (including Outlook check - manual copy of the data asked by the customer)

 

Required skills

  • Excel
  • Outlook (Exchange configuration)
  • CMDB handling
  • User handling
  • Windows 10 (driver, software installation)

 

 

Mission 1 @ KPMG Kirchberg

10/09/2018 - 07/12/2018

Tasks

  • Rollout of about 1200 HP laptops
    • receive the user
    • check the following laptop after first login
      • Outlook,
      • Availability of applications within Software Center (SCCM)
      • Backup (for later user restore) seems OK
      • Answer user questions and give instructions
    • connect to WiFi (hidden and security certificate needed - send with policy update on first login)
    • Update Excel Sheets with what was received and given to the user
  • Update the Hardware Database

 

Required skills

  • Excel
  • Outlook (Exchange configuration)
  • Service Now
  • User handling

 

Certifications acquired

  • Installing and configuring Windows 10 (Exam 698)
  • 2018 Information Protection Fundamentals (IPF) course
  • Acting with integrity 2018 - Assessment (global version)
  • Data Privacy 2018 (NCF)
  • Acting with integrity 2018 (global version)

Final statistics

  • 1142 new laptops delivered
  • maximum delivered in a day: 37
  • minimum delivered in a day: 3
  • average delivered per day during the entire mission: 17,84

Deutsche Bank

Job start

01/02/2017

Job end

26/08/2017

working period

6 month(s) - 25 day(s)

Employed as :

service desk technician

Location :

Kirchberg

Country :

Luxembourg

Job Description :

Acquired/Used skills and daily tasks

  • Level 2 Service Desk (section manager) (if no solution could be found directly looking for a fast work around that the users could work again)
  • Level 1 + 2 Service Desk (analysing and resolving problems)
  • Ticketing System – DB Unity / Service Now (including priority handling)
  • Windows 7
  • Windows 2003 Server (AD Sharing and Users)
  • Office 2007 / 2010 / 2013 (mainly user configuration problems or Add In errors)
  • PC Deployment System (DB Spin – DB internal)
  • Software Deployment System (MC7/ASD – DB internal)
  • Maintaining internal IT website (DB CMS system – section manager) with in main point documentation for users to help themselves (with screenshots and point to point explanation
  • Documentations on how to use applications or support users (resolve problems faster) for level 1 and 2 support
  • Phone and Remote Desktop Support
  • Sending Service – DWS – Fundsquare (Project to make it run)
  • Luxtrust – Middleware – DB Network (Project as not DB compliant)
  • Dispatching
  • iOS / DB iOS (over Mobileiron Client – didn’t see the server interface)
  • Blackberry with DB management interface
  • Installation of Lenovo and Dell Laptops and PCs

Knowledge needed/acquired

  • ITIL Foundation v3
  • Windows 7 (advanced)
  • Office Suites 2007 / 2010 / 2013
  • Exchange 2008 (only user and mailbox management)
  • IBM Tivoli Backup System (file restore)
  • Lotus Notes 8.5 (client only)
  • Lenovo & Dell Hardware
  • Complex analysis for bank internal applications
  • IPv4 Network 

Sogeti with mission at the Deutsche Bank

Job start

11/04/2016

Job end

31/01/2017

working period

9 month(s) - 20 day(s)

Employed as :

Level 3 consultant

Location :

Kirchberg

Country :

Luxembourg

Job Description :

Acquired/Used skills and daily tasks

  • Level 2 Service Desk (section manager) (if no solution could be found directly looking for a fast work around that the users could work again)
  • Level 1 + 2 Service Desk (analysing and resolving problems)
  • Ticketing System – DB Unity / Service Now (including priority handling)
  • Windows 7
  • Windows 2003 Server (AD Sharing and Users)
  • Office 2007 / 2010 / 2013 (mainly user configuration problems or Add In errors)
  • PC Deployment System (DB Spin – DB internal)
  • Software Deployment System (MC7/ASD – DB internal)
  • Maintaining internal IT website (DB CMS system – section manager) with in main point documentation for users to help themselves (with screenshots and point to point explanation
  • Documentations on how to use applications or support users (resolve problems faster) for level 1 and 2 support
  • Phone and Remote Desktop Support
  • Dispatching
  • Installation of Lenovo and Dell Laptops and PCs

Knowledge needed/acquired

  • Windows 7 (advanced)
  • Office Suites 2007 / 2010 / 2013
  • Lotus Notes 8.5 (client only)
  • Lenovo & Dell Hardware
  • Complex analysis for bank internal applications
  • IPv4 Network

Frank Schroeder

Job start

13/09/2011

Job end

20/08/2015

working period

3 year(s) - 11 month(s) - 7 day(s)

Employed as :

Indépendant en informatique

Location :

Boulaide / Differdange

Country :

Luxembourg

Job Description :

Knowledge acquired & daily tasks

  • Windows 8 & Windows 10
  • Windows 2013 Server (AD / Policy, Shares and User Management)
  • Office Suites (2013 / 2016 / 365)
  • GECAMed (doctors’ application to maintain their surgery (free application from the LIST – Luxembourg Institute of Science and Technology former Centre de Recherche Public Henri Tudor) (90% of my daily work was based on that)
  • Building PCs by my own (knowledge of multiple hardware needed / Intel & AMD
  • IPv4 Network
  • MacOS / OS X
  • iOS and Android mobile devices
  • Ticket system: OS Ticket
     

BeeWee Media s.a

Job start

15/11/2010

Job end

14/08/2011

working period

8 month(s) - 29 day(s)

Employed as :

technico-commercial

Location :

Walferdange

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver and I used it as GECAMed server (Ubuntu) so my knowledge is poor in that area.

Frank Schroeder

Job start

01/07/2010

Job end

14/11/2010

working period

4 month(s) - 13 day(s)

Employed as :

Indépendant en informatique

Location :

Esch-sur-Alzette

Country :

Luxembourg

Job Description :

Self-Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver and I used it as GECAMed server (Ubuntu) so my knowledge is poor in that area.
 

Computerhëllef Doheem s.à r.l.

Job start

02/06/2008

Job end

30/06/2010

working period

2 year(s) - 28 day(s)

Employed as :

technician

Location :

Mondorf-les-Bains

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver and I used it as GECAMed server (Ubuntu) so my knowledge is poor in that area.

7 Layers

Job start

03/09/2007

Job end

31/12/2007

working period

3 month(s) - 28 day(s)

Employed as :

technico-commercial

Location :

Differdange

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver, so my knowledge is poor in that area.

I also had to lead the shop when no other was present.

Tree Top

Job start

01/10/2001

Job end

31/07/2007

working period

5 year(s) - 10 month(s) -

Employed as :

technician

Location :

Bertrange

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver, so my knowledge is poor in that area.


Also on this place I learned the most about servers and networks as I had different maintenance contracts with customers to manage their network and server(s).

Data Team Luxembourg

Job start

21/05/2001

Job end

30/09/2001

working period

4 month(s) - 9 day(s)

Employed as :

technician

Location :

Junglinster

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver, so my knowledge is poor in that area.

Lux Info Systems

Job start

15/01/2001

Job end

19/05/2001

working period

4 month(s) - 4 day(s)

Employed as :

technician

Location :

Luxembourg

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver, so my knowledge is poor in that area.

Data Team Luxembourg

Job start

01/07/1999

Job end

14/01/2001

working period

1 year(s) - 6 month(s) - 13 day(s)

Employed as :

technician

Location :

Junglinster

Country :

Luxembourg

Job Description :

Employed as “technicien itinérant de support” which means that I went to peoples' offices or homes to solve their problems. So, I was offering an onsite service desk.
Due to this I acquired a vast knowledge of nearly all possible combinations of hard- and software (Microsoft, Apple, Android).
Linux, I mainly use on my private webserver, so my knowledge is poor in that area.

P&T

Job start

10/08/1998

Job end

18/09/1998

working period

1 month(s) - 8 day(s)

Employed as :

postman

Location :

Differdange

Country :

Luxembourg

Job Description :

Just a studend holiday job as postman

Promarkt

Job start

17/03/1997

Job end

13/04/1997

working period

27 day(s)

Employed as :

technico-commercial

Location :

Esch-sur-Alzette

Country :

Luxembourg

Job Description :

I was send from the shool to an internship at Promarkt to see how working is and to learn more about my maybe future jobs.

Unfortunately this one was not that what I expected, as I just had to sell multimedia material and check the stock, so no IT repair etc.